Privacy Policy

At Paei LLC ("we," "us," "our," or the "Company"), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use any of our AI-powered applications and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described herein. Individual applications may have additional privacy terms specific to their features and functionality.

1. Information We Collect

1.1 Information You Provide Directly

Account Information

When you create an account, we collect:

• Email address
• Display name (optional)
• Profile information you choose to provide

User Content

When you use our Services, we collect:

• Messages and prompts you submit to our AI assistants
• Content you generate or create using our tools
• Feedback you provide on AI responses
• Any files, images, or other content you upload

Communication Data

If you contact us for support or feedback, we collect your name, email address, contents of your messages, and any attachments you provide.

1.2 Information Collected Automatically

Device and Technical Information

• Device type, model, and operating system
• Unique device identifiers
• IP address
• App version
• Browser type and settings (for web access)
• Time zone and approximate location (country/region)

Usage Data

• Features you access and actions you take
• Date and time of access
• Session duration
• Interaction patterns with our AI assistants
• Error logs and crash reports

1.3 Information from Third Parties

Authentication Providers

If you sign in using a third-party service (e.g., Google, Apple), we may receive basic profile information and a unique identifier. We do not receive your password from third-party authentication providers.

2. How We Use Your Information

2.1 To Provide and Maintain the Services

• Process your requests and respond to your prompts
• Generate AI-powered responses and content
• Store and sync your data across devices
• Process payments (if applicable)

2.2 To Improve and Develop the Services

• Analyze usage patterns to improve features
• Train and improve our AI models and responses
• Conduct research and development
• Fix bugs and troubleshoot issues

2.3 To Communicate With You

• Send service-related announcements
• Respond to your inquiries and support requests
• Provide important updates about your account
• Send promotional communications (with your consent)

2.4 To Ensure Safety and Security

• Detect and prevent fraud, abuse, and security threats
• Enforce our Terms of Service
• Protect the rights and safety of our users
• Comply with legal obligations

3. AI and Machine Learning

3.1 AI-Powered Features

Our Services use artificial intelligence to provide conversational responses, content generation, personalized recommendations, and other intelligent features specific to each application.

3.2 Third-Party AI Services

We use third-party AI services to power certain features. When you interact with our AI assistants, your prompts and messages may be sent to these services to generate responses. These providers process your data according to their own privacy policies.

3.3 AI Training and Improvement

• We may use anonymized and aggregated data to improve our services
• Your individual conversations may be reviewed for safety and quality purposes
• You can request deletion of your conversation history at any time

3.4 AI Output Accuracy

AI-generated content may not always be accurate, complete, or up-to-date. We do not guarantee the accuracy of AI responses. If AI output contains inaccurate information about you, please contact us to request correction.

4. How We Share Your Information

4.1 Service Providers

We share information with third-party service providers who help us operate our Services, including cloud hosting, AI services, analytics, and payment processors. These providers are contractually obligated to use your information only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or protect user safety.

4.3 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

• Account data: Retained until you delete your account
• Conversation history: Retained until you delete it or your account
• Technical logs: Generally retained for 90 days
• Backup data: May persist for up to 30 days after deletion

When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required for legal purposes.

6. Data Security

We implement commercially reasonable technical, administrative, and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of data at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls limiting employee access to personal data

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request that we limit how we use your data
• Objection: Object to certain types of processing
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise your rights, contact us at support@paei.ai. We will respond within the timeframe required by applicable law (typically 30 days).

8. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are between 13 and 18 years old, you must have your parent or guardian's permission to use our Services.

If you are a parent or guardian and believe we have collected information from your child under 13, please contact us immediately at support@paei.ai.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, where our servers and service providers are located.

When we transfer data internationally, we use appropriate safeguards, including standard contractual clauses approved by relevant authorities. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out: We do not sell your personal information
• Right to Non-Discrimination: Equal service regardless of rights exercised

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR).

We process your data based on contract performance, legitimate interest, consent, and legal obligation. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and notify you via email or in-app notification.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Application-Specific Privacy Terms

Individual Paei applications may collect additional information specific to their features and functionality. Please refer to each application's specific privacy terms for details about data collection unique to that application.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We aim to respond to all privacy inquiries within 30 days.